Rackspace provide the ultimate in reliability for their customers – not just guaranteeing 100% network uptime but they have delivered it for 5 years!Rackspace manage their customers hosting infrastructure for them - freeing up their time and resources for activities that are more beneficial to their own business.
- 24/7 Technical Support with 99.4% of all calls answered in 5 seconds in the UK
- Award winning customer service philosophy, Fanatical Support™
- 100% network uptime guarantee
- 1 hour hardware fix
- Instant emergency response
- Expertise in Microsoft Windows and RedHat Linux hosting solutions – Achieving Microsoft Gold Certification and exclusive RedHat Advanced Hosting Partner status
Rackspace is a different kind of hosting company in that they recognise the importance of customer service. Rackspace has won many awards for their customer service, Fanatical Support™ including the Unisys/Management Today Service Excellence awards in 2005. This means they go that extra mile in looking after their customers hosting solutions! With the highest customer satisfaction rates and likelihood to recommend in the Industry, no wonder Rackspace is the fastest growing hosting company in the UK.
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"Rackspace is an extension to my team and essential to our smooth operation"
Roland Jones, VUE
"In most cases, technical issues are resolved before we are even aware – a real demonstration of Fanatical Support™"
LTC Frank Tipton, ArmyNET
"Their aptly named Fanatical Support™ has not let us down once during our relationship with the company"
Alan Gray, Institution of Electrical Engineers